Return Policy

 

Return Policy

It is our goal at JBD to deliver you our 100% satisfaction Guarantee** if you are not satisfied with your bong for any reason  please follow these simple steps within 30 days:

1. Pack Bong in original packaging, Bong must be in new condition to be returned. (no used Pieces)
2. Retrieve your Order # and Decide if you would like an exchange or a refund.
3. Email jen@jeromebaker.com With your Order number in the Subject line. Inform us whether you would like a return or an exchange 
4. After you complete these steps: You will receive a Return shipping label via email. Print Out this shipping label, attach to your box with tape, and ship.

**Refunds are not available on undelivered packages**

**Returns not available to Custom Orders**

IF Your Item has arrived damaged! Please include pictures of both the box and Crack in the Glass when contacting customer support.

 

Charges will appear as JeromeBaker.Com on your card statement